Do you sell my personal information?

No. We do not sell your personal information. We share it only with service providers to run our site and deliver your order.

How can I turn off analytics cookies?

Use the Cookie Preferences link on this page or our banner to opt out of non-essential cookies at any time.

How do I request access or deletion?

Email support@topwriterhub.com with the subject “Privacy Request.” We may need to verify your identity.

Privacy Policy | TopWriterHub

1 Who we are

TopWriterHub provides academic writing support at https://topwriterhub.com. Data Controller Email: support@topwriterhub.com • WhatsApp: +1 (639) 816-0636.

What this policy covers

How we collect, use, share, and protect your information when you use our Site, place an order, or contact us.

2 What we collect

A) You provide

Contact: name, email, phone/WhatsApp.
Order details: topic, level, deadline, instructions, files.
Messages: forms, email threads, WhatsApp hand-off.
Billing: processed by payment providers (we don’t store full card data).

B) Automatic

Device/usage: IP, browser, pages, timestamps (security/performance).
Cookies: essential for sessions; analytics via Google Analytics; UX insights via Microsoft Clarity.

Examples

Uploading a rubric (file) so we can follow instructions.
Letting us know your citation style (e.g., APA/MLA/Harvard/Chicago).
Anonymous heatmaps to learn which buttons are confusing, not who you are.

3 How we use data & legal bases

Provide services/support (process orders, answer questions) — Contract.
Run, secure, and improve the Site (debugging, analytics, anti-fraud) — Legitimate interests.
Service communications (order updates, policy notices) — Contract/legitimate interests.
Non-essential cookies/analytics — Consent (withdraw anytime via Cookie Preferences).
Compliance (tax, legal requests) — Legal obligation.

Why “legitimate interests”?

We only use this basis when our processing is necessary and balanced against your rights (e.g., preventing abuse, improving navigation). You can object where applicable.

4 Your choices

Choice	How
Manage cookies	Cookie Preferences (non-essential cookies can be turned off).
Emails	Reply to our email to adjust communication preferences (service emails may be required for your order).
Analytics opt-out	Disable in Cookie Preferences or use your browser’s tracking prevention.

5 Sharing & processors

We do not sell personal info. We share only with:

Hosting/email & infrastructure to run the Site and send messages.
Analytics & UX tools (Google Analytics, Microsoft Clarity) to improve usability.
Payment providers to process payments and prevent fraud.
Vetted writers/contractors (NDA) to fulfill your order (minimum necessary info).
Authorities when required by law, or to protect safety, rights, and security.

6 Cookies & analytics

We use essential cookies (sessions/security) and, with consent, analytics cookies. See our full Cookie Policy.

Cookie Preferences

7 International data transfers

Data may be processed outside your country (e.g., EEA/UK/US/Kenya). Where required, we apply safeguards such as Standard Contractual Clauses.

8 Data retention

Orders/accounts: during our relationship + 6–7 years (tax/accounting).
Contact messages: up to 24 months after resolution (unless needed longer for legal reasons).
Analytics: per provider settings or aggregated statistics.

9 Security

We use TLS in transit, access controls, least-privilege, and monitoring. No method is 100% secure, but we follow industry best practices.

10 Your rights

Right	What it means
Access / Copy	Get a copy of your data we hold.
Rectify	Correct inaccurate or incomplete data.
Delete	Ask us to erase data (subject to legal limits).
Restrict / Object	Limit or object to certain processing (e.g., legitimate interests).
Portability	Receive data in a portable format (where applicable).
Consent	Withdraw consent at any time (e.g., analytics cookies).

How to make a request

Email support@topwriterhub.com with the subject “Privacy Request”.
Tell us which right you want to use and the scope (e.g., a date range).
We may need to verify your identity before acting on the request.

If you believe your rights are infringed, you can contact your local supervisory authority (e.g., an EU DPA or the UK ICO).

11 Children’s privacy

Our services are not directed to children under the applicable age of consent. If you believe a child provided data, contact us and we’ll take appropriate steps.

12 Third-party links & WhatsApp

External sites have their own policies. When you choose “Chat via WhatsApp,” you use WhatsApp under WhatsApp’s Privacy Policy.

13 Changes to this policy

We may update this page and will revise the “Last updated” date. Material changes may be announced on-site or by email.

14 Contact us

Email support@topwriterhub.com or WhatsApp +1 (639) 816-0636.